Shipping policy

At Agnaya, we strive to ensure that your order reaches you safely and smoothly.

Shipping Charges

Shipping charges are calculated based on the weight of your order. You can view the applicable shipping charges by adding your products to the cart and using the Shipping Calculator before completing your purchase.

Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch. Orders are packed carefully to ensure that your products reach you in good condition.

Delivery

Delivery timelines may vary depending on your location, courier service, and other operational factors. In periods of high order volume, delivery may take longer than usual. Agnaya has previously displayed a notice regarding longer shipping times during periods of high order volume.

Shipping Updates

Once your order has been dispatched, relevant shipping or tracking information may be provided to help you follow your delivery.

Delayed or Undelivered Orders

If your order is delayed or you experience an issue with delivery, please contact our customer care team with your order details so that we can assist you.

Customer Care: +91 74949 11159
Email: support@agnaya.in

Returns & Exchanges

Eligible products can be returned or exchanged within 30 days of delivery, as stated by Agnaya on its product pages. Please refer to the Refund & Returns Policy for the applicable conditions and process.